Return And Cancellation Policy
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Overview
Last updated March 21, 2025
1RETURNS
All returns must be postmarked within fourteen (14) days of delivery.
Please note: All items must be in new and unused condition, with all original tags, labels, and original packaging.
What if my product is damaged/wrong?
Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: info@banora.co.uk. You will be informed about the next steps accordingly.
Note: Please pack the product in the same condition as you have received it.
What are the cases in which I can return an item?
You can return an item for the following reasons:
- Received a damaged product.
- Received the wrong/mislabeled product.
Which are the items that cannot be returned/replaced?
In our commitment to customer satisfaction, we also need to set clear guidelines on when a refund or return may not be possible. The following are circumstances under which we cannot accept returns or issue refunds:
- Late Request: Requests initiated more than 14 days after delivery cannot be accommodated.
- Incorrect Shipping Address: If the wrong shipping address is entered at checkout, we cannot offer a refund or return.
- Original Packaging: Returns must include all original packaging, price tags, labels, and accessories. Items returned without these, or with damaged packaging, will not be accepted.
- Altered Serial Number: Products with defaced or altered serial numbers are not eligible for return or refund.
- Intentional Damage: Products that have been intentionally damaged, or otherwise destroyed, are not eligible for return.
- Free or Complimentary Products: Return or replacement requests for items that were free or complimentary are not accepted.
How long will it take for the return process to complete?
We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your return within 7 to 14 working days after a thorough inspection of your return. If your return is approved, the refund will be credited to your original payment method.
2RETURN PROCESS
To return an item, please email customer service at info@banora.co.uk with your concern and the order number to obtain the return approval, place the item securely in its original packaging, and mail your return to the address provided by us in the following format:
Banora
Attn: Return to origin
RMA#
6 hutsot street
West Yorkshire BD5 7LS
United Kingdom
Please note:
Responsibility for Shipping Charges: You, the customer, will be responsible for all return shipping charges. We strongly advise you to use a trackable shipping method when returning your product.
Refund of Shipping Fees in Specific Cases: In instances where it is determined that there was a legitimate issue with the product, such as a defect in quality or an error in the item shipped, Banora will refund the shipping fees incurred by the customer.
Requirement for Return Confirmation: Please do not mail your return package without receiving confirmation from us. Returning an item without prior confirmation may result in the rejection of your return request. In such cases, no refund or replacement will be provided.
DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE RETURNED PRODUCTS AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURNED PRODUCT IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF FOUND THE PRODUCT IS TO BE USED OR TAMPERED WITH. IF A RETURNED PRODUCT IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER, AND THE CUSTOMER MAY CHOOSE TO HAVE THE PRODUCT SHIPPED BACK TO THEM AT THEIR OWN COST.
3REPEATED RETURN REQUESTS
- We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
- We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.
- The liability and risk of such returns shall be on you to establish your claim for return. replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.
4EXCHANGES
At Banora, we are committed to ensuring your satisfaction with our products. Please read the following terms regarding our exchange policy:
Eligibility for Exchange:
- Product Condition: To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging with all tags, labels, and accessories intact.
Exchange Process:
- Initiating an Exchange: To initiate an exchange, please contact our customer support team within 14 days of receiving your order. Provide your order number, the item(s) you wish to exchange, and the reason for the request.
- Email: info@banora.co.uk
- Approval and Instructions: Once your exchange request is approved, we will provide you with detailed instructions.
- Return Shipping Charges: You will be responsible for paying the return shipping charges. We recommend using a trackable shipping service to ensure that the item is returned to us safely.
Processing the Exchange:
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets the exchange eligibility criteria. If the item does not meet these criteria, we will notify you that the exchange has been denied.
- New Item: If the exchange is approved, we will process your exchange and send out the new item to you. Depending on your location, the time it may take for your exchanged product to reach you may vary.
Exchanges for Different Products:
- Price Difference: If you wish to exchange an item for a different product with a different price, you will need to pay the difference if the new item is more expensive, or we will refund the difference if the new item is less expensive.
- Order Timing: The new order, after applying the restocking fee and any price differences, will be subject to the same processing and shipping times as a new purchase.
5CANCELLATIONS
Immediate Order Processing and Cancellation Limitations
At Banora, your convenience comes first. You may cancel your order at any time, even after it has been shipped.
- If your order has not yet shipped, it will be cancelled immediately and you will not be charged.
- If your order has already been shipped, you may still cancel it by simply returning the package once it arrives.
For any assistance with cancellations or returns, please contact our customer service team. We’re here to help make your shopping experience smooth and stress-free.
Cancellation from our end
We do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:
- Unavailability of Product/Service: Occasionally, a product or service may become unavailable after you’ve placed an order. If this happens, we’ll inform you as soon as possible and offer a full refund or suggest alternative options that might interest you.
- Non-compliance with Terms of Service: We uphold our Terms of Service and if an order doesn’t align with these or with applicable laws, we reserve the right to cancel it.
- Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any fraudulent activity or unauthorized use of payment information, we’ll cancel the order to protect both you and our platform.
Should we need to cancel your order for any reason, we’ll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used for the purchase.
